Support

The fastest way to reach us is by email. We aim to reply within 2 business days, and faster on weekdays.

Email: app.lyttetrening@gmail.com

When you write, please tell us which device you are using (iPhone or Android), the app version (you can find it in Settings inside the app), and a short description of what you were trying to do.

eyra is an auditory training app for everyday listening. Short, focused exercises help you practice hearing speech in noise, temporal processing (gaps and timing in sound), and ear-focus (left vs. right). It is intended as training, not as a clinical assessment or medical device.

eyra requires an active subscription to use the app, giving you full access to the exercises and your progress history. Both monthly and annual options are offered.

New subscribers who have not previously used an eyra free trial on the same Apple ID or Google account receive a free trial: 14 days for the annual plan, 7 days for the monthly plan. If you do not cancel at least 24 hours before the trial ends, the subscription auto-renews and you'll be charged the standard price. You can see the exact trial end date in Settings → Subscription in the app, or in your App Store / Play Store account.

Subscriptions are sold and billed by Apple (App Store) or Google (Play Store). The subscription auto-renews each period unless you cancel at least 24 hours before the period ends.

• Cancel on iPhone or iPad: Open the Settings app → tap your name at the top → Subscriptions → eyra → Cancel Subscription.
• Cancel on Android: Open the Play Store app → tap your profile picture → Payments and subscriptions → Subscriptions → eyra → Cancel.

Apple and Google handle all refunds for App Store and Play Store purchases — we cannot refund payments directly.

For Apple, request a refund at reportaproblem.apple.com. For Google, follow the steps at support.google.com/googleplay.

You can delete your account and personal data at any time. See Delete account for both the in-app path and the web/email fallback.